Policies

Inquiry Policy

After submitting your inquiry request, you can expect to hear back from us within 24 hours or by the next business day.

Rates Policy

With Flamingo, there are never any hidden fees or rate changes. The only additional charge you’ll see on your bill is a one-time cleaning fee. The mandatory cleaning fees are as follows:

cleaning fee is $150 for 2 adults with 1 baby (younger than 2 years old)
cleaning fee is $250 for more than 3 persons.                                                                              **The Marble Chateau cleaning fee varies according to family size

– Off season rates do not include heating for the Pool. (can be requested upon booking)

Booking Policy

If you choose to book your villa more than 30 days in advance, you’ll be charged a 50% deposit at the time of booking. The rest of the payment will be due 30 days before check-in. If you book your villa within 30 days of your arrival, however, you’ll be charged the full amount upfront. A valid credit card is mandatory for all our booking to insure the property.

Cancellation Policy

We advise you to purchase Travelers Insurance. Once a reservation is made, the dates are reserved for you and there will be no refund.
J&R Insurance / Travel insurance:

Mr. Joel Reich 718-640-1642 (mention you are calling for Flamingo Rentals)

Check-In/Check-Out Policy

Check-in: 4:00 PM
Check-out: 11:30 AM
Check-in and check-out times are strictly observed. If checking out later, please be aware that there is an automatic 50% daily rate surcharge.

Kashrus Policy

We take Kashrus very seriously. All our villas are owned by Shomrei Shabbos families and are rented out only to religious Jews. In the unlikely case, we will take care of Kashering the kitchen. Our villas are especially convenient as they are located in Jewish neighborhoods and near a number of Shuls and kosher shops.

Concierge Policy

We’re committed to ensuring your stay is as pleasant as possible. Whatever you need, our team can provide. Contact us for travel arrangements, activity recommendations, babysitting referrals, and more.

Housekeeping Policy

Our villas are managed and serviced by our guest services team. If you have any housekeeping concerns or needs, please contact guest services at 305.771.4401 or guestservices@flamingoluxuryvilla.com.

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